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About Us
STRAIGHT2YOU
Quality Products - Straight2You with free delivery! An extensive range of soft toys, toys, model cars, christmas and seasonal products! We also stock various travel essentials, car accessories and air fresheners.
Based in the North West of England we first entered the retail marketplace in 1978. The STRAIGHT2YOU web site supplies a wide range of quality products, including, soft toys, toys, games, travel accessories, remote control models and gifts.
Our extensive range of products includes high quality brands that demonstrate excellent attention to detail like Corgi, Maisto, Nikko, JCB, Keel and Aurora.
STRAIGHT2YOU always welcomes ideas or comments from our customers or prospective customers. We aim to provide great customer service and do our best to ensure customer satisfaction at all times. If you have any questions about our products, your orders, or anything else please contact us using the link on our home page and we will endeavour to reply as quickly and as efficiently as possible.
Want to know more about us?
Details of our Ordering process, Shipping and Handling, Delivery, Returns and Security/Privacy Policies are listed below.
You can contact us in the following ways:
Write to us at:
Straight2you
Granary Buildings
Mythop Road
Mythop
Blackpool
FY4 4XB
United Kingdom
Phone: 0844 412 7740
Email: sales@straight2you.co.uk |
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payments. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged for until they are shipped. Should you wish you may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received it is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling
DELIVERY, POSTAGE & PACKAGING
Free delivery on orders to UK Mainland unless otherwise stated on product information page or at checkout stage.
For delivery to Non UK Mainland, charges will be applied at checkout, dependant on weight and destination.
We will endeavour to deliver all orders within 7 working days, but please allow 28 days.
Special orders allow 28 days for delivery.
If we cannot fulfil your order, we will notify you by e-mail and no charge will be made.
Back orders or pre-orders will be taken on your instructions.
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Delivery Schedule
We will endeavour to deliver all orders within 7 working days but allow 28 days.
For special orders please allow 28 days.
For delivery outside the UK mainland we will advise on carrige charges depending on your order.
If we cannot fulfil your order we will notify you by email and no charge will be made.
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Back Orders
Backorders or pre-orders will be taken on your instructions. |
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. |
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0844 412 7740 (International +44 0844 412 7740) or fax us on or write to us at Granary Buildings Mythop Road Mythop Blackpool FY4 4XB United Kingdom |
Privacy Policy
Straight2you do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy
We will always try to give you absolute satisfaction with your purchase; If you are not satisfied we will refund your purchase excluding postage and packing.
Please email us within 14 days and we will advise you how to return your purchase. We ask that you please return the item in the same condition as you received it, i.e. unopened. This must be done within 7 working days of our email to you.
For faulty items email us with the problem within 14 days and we will advise you how to return the faulty items. We will offer you a replacement (if available) or a full refund including any charges that were incurred by you. This must be returned within 7 working days of our email.
If you return an item to us we will process the returned item then notify you via email of your refund. A refund will be given to you in the same form of payment you originally used for the purchase within 3 weeks of us receiving your return.
If you are returning an item because it is damaged or due to an error on our part, we will refund the initial delivery charges and pay your costs of returning it to us. We will check all items returned as damaged or defective. In the event that we find no fault, we reserve the right to re-charge you for your item/s and any expense incurred by ourselves. |
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